Tech Mahindra Walkin drive for Freshers On 14th January 2017, Tech Mahindra Walkin Interview for Associate/ Sr. Associate – Service Desk, Tech Mahindra Walkin Pune, Tech Mahindra Jobs Openings today & Tomorrow.
Company Name: Tech Mahindra
Company Profile: Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).
Tech Mahindra Walk-in Drive Details
Job Role: Associate/ Sr. Associate – Service Desk
- Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
- Follow-up/ update ticket for every call to ensure timely closure.
- Call ownership, drive to resolution and communication with customer.
- Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
- Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.
- Proactive monitoring & Perform documented Escalation process.
- Troubleshooting on Application Support (Off Shelf or Customized)
- Troubleshooting on Printers & MFDs
- Troubleshooting on VPN software and Collaboration tools
- Troubleshooting on Password Reset tools and Remote Control tools
- Interaction with internal and external stakeholders
- Exposure on ITSM ticketing tools
- Working knowledge of ITIL framework.
- Experience of working in 24/7 environment.
- Training will be delivered in the format of:
- Service Desk Framework
- Ticketing Systems Training
- Policy guideline introduction.
Educational Qualification: Any Graduate
Experience: 0-2 years
Work Location: Pune
Drive Location: Pune
Apply Mode: Walkin
Tech Mahindra Walkin Interview Details
Walkin Drive Date: 14th January 2017 (Saturday)
Walkin Inteview Timings: 11:00 PM – 3:00 PM
Tech Mahindra Ltd.
Ground Floor, Block-1,
Hinjewadi Phase-3, Pune
Contact Person: – Farhanaaz /Surabhi/Neha